1. Introduction
Bathware & Furnitureomplies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person) .
This policy sets out how we will collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our business . It does not limit or exclude any of your rights under the Act. For further information, visit www.privacy.org.nz .
2. Changes to This Policy
We may change this policy by uploading a revised version onto the website. The change will apply from the date we upload the revised policy. We encourage you to review this page periodically .
3. Who We Collect Your Personal Information From
We collect personal information about you from:
- You directly: When you provide information via our website (e.g., during checkout, creating an account, or signing up for newsletters), over the phone, in-store, or via email .
- Automatically: When you browse our website, we collect information through cookies and analytics tools (see Section 9).
- Third Parties: Where you have authorized this, or where the information is publicly available .
4. What Personal Information We Collect
To provide you with our products and services, we may collect the following information :
- Contact & Identity Data: Name, billing and shipping addresses, email address, and phone number.
- Transaction Data: Details about orders, purchases, and payment history.
- Financial Data: Payment card details (processed securely, we do not store full card details).
- Technical Data: IP address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, products, and services (including which pages you view).
- Marketing Data: Your preferences for receiving marketing from us and your communication preferences.
5. How We Use Your Personal Information
We will use your personal information for the following purposes :
- To verify your identity.
- To provide our products and services to you (e.g., processing and delivering orders).
- To manage your account with us.
- To process payments and collect money owed to us.
- To respond to your communications, including complaints.
- To improve our website, products, and services.
- To market our products and services to you (see Section 10).
- To conduct research and statistical analysis (on an anonymized basis).
- To protect and enforce our legal rights and interests.
- For any other purpose authorized by you or the Act.
6. Disclosing Your Personal Information
We may disclose your personal information to :
- Service Providers: Businesses that support our operations, such as:
- Delivery and courier partners.
- Payment processing platforms.
- IT system and website hosting providers.
- Cloud storage providers.
- Professional Advisors: Accountants, insurers, and lawyers.
- Regulatory Authorities: If required by law (e.g., a government agency or law enforcement).
- Other third parties: With your consent or where necessary for a specific purpose.
If a business that supports our services is located outside New Zealand, your personal information may be held and processed overseas . We take steps to ensure comparable protections are in place.
We may also transfer your information in the case of a sale, merger, or acquisition.
7. How We Protect Your Personal Information
We are committed to keeping your information secure. We take reasonable steps to prevent loss, unauthorized access, misuse, or disclosure. This includes physical (e.g., locked premises), electronic (e.g., firewalls and encryption), and procedural safeguards .
8. How Long We Keep Your Personal Information
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements . When it is no longer needed, we will securely delete or anonymize it.
9. Cookies and Tracking Technologies
Our website uses cookies (small text files placed on your device) to improve your browsing experience. We use cookies to :
- Monitor website usage and analytics.
- Remember your preferences and items in your shopping cart.
- Personalize your experience.
You may disable cookies by changing the settings on your browser. However, this may affect the functionality of our website .
10. Marketing and Opt-Out
We may use your contact information to send you promotional materials about our products, special offers, or other information we think you may find interesting .
You have the right to opt-out of receiving marketing communications at any time. You can do this by:
- Following the “unsubscribe” link included in our emails.
- Contacting us at the email address below.
11. Accessing and Correcting Your Personal Information
You have the right to request access to, and correction of, your personal information that we hold .
- Requesting Access: You can ask us for a copy of your personal information. We may charge a reasonable fee to cover our administrative costs.
- Requesting Correction: If you believe the information we hold is incorrect, you can request that we correct it. If we disagree that the information is incorrect, we will take reasonable steps to note on the information that you requested the correction.
To make a request, email us at [Insert Email Address]. We will need evidence to confirm your identity before processing your request .
12. Making a Privacy Complaint
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate your complaint and respond to you promptly.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner :
- Website: www.privacy.org.nz
- Phone: 0800 803 909
13. Contact Us
If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at:
Email: bathwareandfurniture@gmail.com
Phone: +64 9-815 0387